Frequently Asked Questions

Yes, you need to create an account to make purchases at Couleurs D'Argent.

Registration is quick and easy, and it allows you to track your orders, save your information for future purchases, and ensure greater security in your transactions.

To update your information, follow these steps:

Click on the Account icon in the upper right corner of the website.
Log in using your email and password.
After logging into your personal area, you can: Edit your name and contact information, Update addresses, and Change your password.

If you're using Shopify's new account system, you may receive an access code via email instead of using a password.

If you are unable to update any specific information, we recommend contacting Customer Support for assistance.

You can access your account using a unique code sent to your email address.

If you do not receive the access code:

Please confirm that the email address entered is correct.
Check your spam or junk mail folder.
Wait a few minutes and request a new code.

We don't use a password to log in.

If you continue to experience difficulties, please contact Customer Support, indicating the email address used and describing the problem, so that we can assist in resolving it.

If you encounter any technical difficulties while navigating the site, we recommend the following steps:

Check if your operating system (Windows or macOS) is up to date.
Please confirm that you are using the latest version of your browser (such as Chrome, Safari, Edge, or Firefox).
Clear your browser cache and try again.

If the problem persists, please contact Customer Support indicating:

The difficulty encountered
The error message displayed (if any)
The device and browser used

This information helps us analyze and resolve the situation more quickly.

If you wish to delete your Couleurs D'Argent account, you must request this removal from Customer Support .

Your request will be processed in accordance with applicable data protection legislation, and identity verification may be required before permanent deletion.

Yes. The price of an item may vary depending on the currency selected, the country of delivery, or the application of promotional campaigns and discounts in effect.

Couleurs D'Argent reserves the right to change prices at any time without prior notice. However, the price shown at the time of order confirmation will always be guaranteed to the customer.

After the purchase is completed, there is no obligation to provide financial compensation if the item becomes part of a subsequent promotion or undergoes a price change.

You can find your ideal size by consulting our Size Guide , or on the product page by clicking on the "Size Guide" section.

Our jewelry is made of 925 sterling silver and plated with 18K gold.

All Couleurs D'Argent jewelry is handmade in Portugal.

At Couleurs D'Argent, each piece is developed with a focus on durability, finish, and careful selection of materials.

We oversee the entire process, from conception to the final quality control phase, ensuring that each piece of jewelry meets the quality standards defined by the brand before reaching the customer.

All our parts benefit from a 2-year legal warranty from the date of delivery, covering any manufacturing defects or non-conformity, in accordance with applicable legislation.

Yes. All Couleurs D'Argent jewelry benefits from a 2-year legal guarantee from the date of delivery of the order, in accordance with current legislation.

The warranty covers any manufacturing defects or non-conformity of materials.

The following are not covered by the warranty:

Damage resulting from misuse
Normal wear and tear
Accidents
Changes made by third parties

Gold-plated items do not include a warranty on the durability of the plating, as its wear and tear depends on factors such as use, contact with chemicals, perspiration, and skin pH. Whenever necessary, we offer a plating re-plating service upon request, with charges covering only the cost of raw materials and associated service expenses.

To preserve your jewelry, we recommend consulting our Care Guide.

To activate the warranty or request a repair quote, you must contact Customer Support for an evaluation of the part.

Of course!

Our goal is to ensure that your jewelry retains its beauty and quality over time.

After receiving and evaluating the part, we will verify if the repair is covered by the legal warranty. If not, a detailed quote will be provided for approval before any work is carried out.

Our jewelry is crafted with select materials and high-quality finishes. Even so, like any precious piece, it deserves some care.

Although occasional contact with water won't immediately damage the piece, we recommend removing your jewelry before showering, swimming, sleeping, or exercising. Frequent exposure to moisture, sweat, or friction can accelerate natural wear and tear.

Perfumes, creams, makeup, cleaning products, chlorine, and salt water are all factors that can alter the shine or tone, especially in gold-plated pieces.

Storing the pieces in a dry and protected place, preferably in an individual bag, helps preserve the finish and prevent scratches.

Small gestures make all the difference in the longevity of your jewelry.

Our jewelry is designed to complement your style throughout the years. Like any precious piece, a little care makes all the difference in preserving its shine and beauty.

To keep your jewelry in perfect condition:

Avoid direct contact with perfumes, creams, detergents, or other chemicals.
He removes the pieces before showering, swimming in the pool, or going to the beach — chlorine, sand, and salt water accelerate natural wear and tear.
Do not wear jewelry during physical activity to avoid excessive sweating and impact.
Remove them before sleeping to prevent accidental scratches or deformities.
Store each piece in a dry place, protected from moisture and direct sunlight, preferably in an individual bag or box.

Jewelry lives with us, and the better we treat it, the longer it will accompany us with the same shine.

To keep your jewelry beautiful over time, proper storage is just as important as wearing it.

Store them in a cool, dry place away from direct sunlight. Avoid leaving them in the bathroom or in areas with high humidity, as the steam accelerates natural wear and tear processes.

It's important to know that 925 silver can oxidize when exposed to air. Oxidation is a natural process caused by contact with oxygen and particles present in the environment. It doesn't mean the piece is damaged—it just needs proper cleaning to regain its shine.

The brand's original boxes are designed for protection and presentation, but they do not function as airtight containers. If the jewelry remains stored unused for a long time, it may undergo natural color changes due to exposure to air.

Whenever possible, store items individually, preferably in dedicated bags, to minimize contact with air and prevent scratches.

Jewelry is made to be worn — regular use, along with simple care, helps maintain its appearance over time.

We cannot guarantee that our gold-plated jewelry will remain gold forever.

Like any gold-plated item, wear and tear is natural and can occur over time. Its lifespan depends mainly on use and contact with factors such as water, perfumes, chemicals, perspiration, and friction.

With proper care, it's possible to preserve the finish for longer.

Whenever necessary, we offer renovation services subject to evaluation.

The promotional code must be entered in the indicated field at checkout, before finalizing payment. The discount will be applied automatically if the code is valid. Only one code per order is allowed, unless otherwise specified by the campaign.

We accept different payment methods, which may vary depending on your destination country.

Debit or credit card (Visa, Mastercard and American Express)
PayPal

For Portugal, we also offer payments via MBWay and Multibanco Reference .

* Once a payment is completed, it is no longer possible to change the payment method used.

After confirmation, the order automatically enters the preparation phase. We cannot guarantee the possibility of changes. If you need to modify any information, you must contact Customer Support as soon as possible. Any changes will depend on the logistical status of the order.

Changes to the delivery address can only be considered before the order is shipped. After shipment, responsibility for delivery passes to the carrier, and no modifications can be guaranteed.

You can contact Customer Support , who will do everything possible to review your change request. However, it's important to keep in mind that the average processing time for requests is 24 hours, so we cannot guarantee that your request will be processed in a timely manner.

You can request to cancel your order up to 24 hours after purchase confirmation, as long as it has not yet been shipped.

Once the order is finalized, the preparation and logistics process begins. For this reason, we cannot guarantee that all cancellation requests can be processed on time, especially when shipping occurs within the first 24 hours.

Once shipped, the order cannot be cancelled. In this situation, you may exercise your right of return under the applicable legal terms.

Pre-orders cannot be cancelled. Once a pre-order is finalized, the preparation process begins and we cannot guarantee that a cancellation request will be processed in time.

If you need support, please contact Customer Support . The team will review your request as quickly as possible.

We will work quickly to ship your order as soon as possible. Once your order has been shipped, you will receive an email with more information. Delivery times vary depending on your location.

Orders are processed within an average of 2 business days after payment confirmation.

In cases where the order includes pre-order items, shipping will be done according to the timeframe indicated on the product page. Whenever the order includes both in-stock and pre-order items, it may be shipped together, taking into account the pre-order timeframe.

During promotional periods or periods of high order volume, the processing time may be adjusted.

Orders, with the exception of customizable items, are processed within an average of 48 business hours after payment confirmation. This timeframe may be adjusted during periods of higher order volume, such as promotional campaigns, Black Friday, or the Christmas season.

Customizable jewelry has a specific preparation time, longer than the standard, which is clearly indicated on the respective product page at the time of purchase.

After shipment, the average delivery times are as follows:

Portugal and Spain: 2 to 3 business days
Other countries: delivery time varies depending on the destination and shipping method selected at checkout.

The delivery times indicated are estimates and may vary due to logistical reasons beyond Couleurs D'Argent's control.

We handle international remittances to a variety of destinations.

The available options are displayed automatically at checkout, according to the selected country. If your desired destination is not visible, we recommend contacting Customer Support to check availability.

Orders shipped to countries outside the European Union may be subject to customs duties, import taxes, or local taxes levied by the authorities of the destination country.

These charges are not included in the purchase price and are the customer's responsibility, to be paid directly to the customs authority or the responsible carrier.

Couleurs D'Argent ensures the issuance and delivery of the necessary documentation for customs clearance purposes.

Once your order has been shipped, you will receive a shipping confirmation email, which will include the shipping company and the tracking number to monitor the delivery.

You can use this information to track the order status directly on the carrier's website.

If your order is delayed or has been sent to a collection point, we recommend contacting the carrier directly for faster information.

If the shipping status is not updated, we suggest waiting up to 24 hours for the logistics systems to be properly synchronized.

If you need further assistance, Customer Support is available to help.

To initiate a return, you must contact Customer Support within 14 days of receiving your order, indicating the order number and the items you wish to return.

After receiving and inspecting the items at our facilities, and confirming that they are in perfect condition with no signs of use, the refund will be processed using the same payment method used for the purchase.

The customer is responsible for return shipping costs, unless otherwise specified in the applicable terms and conditions.

We recommend consulting our Return Policy for more information.

Customized items, including engraved or custom-made pieces, are created specifically according to the customer's request and, for this reason, are not eligible for return or exchange.

The exception applies only in cases where non-conformity or manufacturing defect is found, under the terms of the current legal warranty.

The return process must be initiated with Customer Support . After the request is validated, the correct shipping address and necessary instructions will be provided.